Return Policy

We want you to be fully informed about your purchase. Please review our return conditions carefully.

1. Return Window

You have 90 days from the date of delivery to request a return. Requests made after 90 days will not be accepted.

2. Return Conditions

To be eligible for a return, the item must be completely unused and in the exact same condition that you received it. It must be in the original packaging, with all accessories, parts, and tags attached.

Items showing signs of use, wear, or missing components are not eligible for a return or refund.

3. Return Shipping Costs

The customer is responsible for paying all return shipping costs. We do not provide pre-paid return labels. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

4. How to Initiate a Return

Please contact us at support@kavirex.shop with your order number to request a return. Do not send items back to the manufacturer's address on the package. We will provide you with the correct authorized return facility address.

Refund Policy

1. Inspection Process

Once your return is received at our facility, our team will inspect the item to verify it meets our unused condition requirements. We will then notify you via email regarding the approval or rejection of your refund.

2. Refund Timing

If approved, your refund will be processed immediately. It typically takes 3 - 10 business days for the funds to appear on your original payment method (e.g., Credit Card, PayPal, Shop Pay), depending on your financial institution.

3. Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery at support@kavirex.shop with clear photos of the issue. We will arrange a replacement or refund.